Newsletter from the Center for Digital Welfare - February 2023
Welcome to the February Newsletter...!
After a relatively calm December with only a single working group meeting scheduled before the Christmas holidays, the Center for Digital Welfare had an all but slow start on the new year! January held both our annual steering group meeting and a New Year’s get-together for our researchers and external members – although the latter unfortunately had to be cancelled last minute due to illness – as well as several new initiatives aimed at making the CDW a more inclusive and collective research community. In other words: A busy transition from 2022 to 2023!

In mid-January, we were happy to finally announce a new member of our advisory board: Tobias Bornakke (PhD), partner and co-founder of the cooperative analysis agency Analyse og Tal, as well as newly appointed head of the new Nordic tech-thinktank! Tobias’ extensive experience with both business and research, as well as his insights into technology and digitalization makes him an invaluable asset to the board. A warm welcome to Tobias – we look much forward to learning from you! 

Also in the newsletter: In this edition you can learn about Jessamy Perriam’s research on the impact of agile project management, you can check out past and near-future events, and you can be updated on the most recent publications from the CDW researchers.

We hope you will enjoy the read!

Irina & Kitt


Short News
On 14 December, the Agile State working group had a meeting to discuss the findings from the November expedition to Ballerup Municipality, identifying the major challenges to municipal digitalization and possible solutions to the matter. | In late January, postdoc Søren Skaarup together with a broad group of other researchers, experts and representatives of relevant societal organization published a vision for a more citizen-friendly and inclusive digitalization of the public sector. |

The Impact of Agile Project Management
How do we think about retiring or decommissioning products in agile digital transformation? This is a question that CDW member Assistant Professor Jessamy Perriam has been thinking with for some years now. As a member of the CDW’s Agile State working group, she is part of a collective of researchers investigating the impacts of agile project management on public sector workers and citizens.

Jessamy’s interest in this question was spurred by her years working in and with the UK public sector as a user researcher. In many projects that she was a part of, the smooth implementation of a new system was not a given – there was much work to be done untangling the parts of the (mostly) back-end infrastructure to enable a new, agile product to take its place. This is not a surprise when we consider just how long public sectors have been digitalizing for! Recent digitialisation efforts are merely putting a citizen-facing front-end onto systems that have been supporting our government processes for decades.

Sometimes we get glimpses of the infrastructure supporting our digital services. For instance, in the UK some of the vehicle registration services are running on (virtual) mainframe computers that process data in batches. In practice this means that despite this being a digitalized service, citizens can only use this transaction between 7am and 7pm. Sometimes digital services need a rest too!

Agile project management has undoubtedly accelerated building or upgrading digital services for citizens, however we haven’t quite come to grips with how we work with our technical debt and legacy tech. In the past years, Jessamy has been speaking with UK digital transformation practitioners to better understand approaches to legacy tech in the public sector.

Jessamy is keen to speak with anyone in other national contexts about this too. You can get in touch with her via


Coming Up!
On 21 February, Professor Ellen Helsper joins us for the CDW Distinguished Speakers Series with a keynote titled “Inequalities in Digital Wellbeing: What Explains Different Experiences in and of Online Spaces?” – for more information on when & where check out either our Twitter or Linkedin channel. | On 1 March, the Digital Citizenship working group ventures out on an expedition to the National Association for Join-In Centers to learn about their work with socially marginalized citizens and the concept of citizen inclusion. | On 15 March, we are inviting both researchers and external center members to an ideational workshop on future research projects. | On 24 March, the Agile State working group is going to Domstolsstyrelsen to study up close the principles of and experiences with e-governance in the Danish judiciary system.


New Publications
Botero, A. and Saad-Sulonen, J. (2022). Scalar trajectories in design: The case of DIY cloth face masks during the COVID-19 pandemic. Artifact: Journal of Design Practice. Volume 9, Issue 1-2. pp.21.1-21.23.

Nielsen, M. L., Laursen, C. S., Nielsen, L. Y., & Dyreborg, J. (2022). Når din leder er en app: Hvem har ansvaret for unges arbejdsmiljø i platformsøkonomien?. Tidsskrift for Arbejdsliv24(3), 10–27. Hentet fra


We are working on improving the accessibility of our newsletter. If you run into any issues while browsing the newsletter, or you have suggestions to make it more enjoyable, reach out to Kitt Plinia Nielsen at


Irina Papazu | Jessamy Perriam | Kitt Plinia Nielsen

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